![]() It comes as HMPO staff are in the middle of a five-week walkout over pay, with current delays being experienced for applicants. In many cases, applicants were prevented from travelling, lost money on holidays, and even missed family emergencies in the most extreme cases. The report by the government watchdog looked at the issues faced by the HMPO throughout 2022, when more than 360,000 suffered severe delays to their passport applications. It revealed that it had since brought in services firm Serco to provide extra support to the beleageured firm. ![]() The Passport Office was forced to bring in new call handlers to help a French contractor after it repeatedly missed targets, a report by MPs has revealed.Ī Public Accounts Committee report looking into the delays at Her Majesty’s Passport Office (HMPO) found significant issues with Parisian based Teleperformance including a failure to hit service level agreements across several months. ![]()
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